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| Receiving Your Order | When order is received be sure it is exactly what was ordered before using or washing, if the item is incorrect please call customer service at 1-800-698-6601 for assistance. All wholesale sales are final and are governed by each individual manufacturer or distributor in which item has been produced or shipped from. All wholesale customers must be qualified for purchasing from Nationwide Sales and provide proof of valid business identification. |
| Customer Service | Our customer service center is open Monday - Friday 7:30am to 3:30pm (PST), if you have any questions you can call us direct at 1-800-698-6601 or you can e-mail us 24 hours a day 7 days a week including holidays for a prompt response. |
| Placing Your Order | Place your order by faxing or mailing our order form directly to us, or you can call customer service at 1-800-698-6601 for order assistance. All wholesale sales are final and are governed by each individual manufacturer or distributor in which item has been produced or shipped from. |
| Shipping | Most
Items will ship within 2 to 15 business days. Holiday seasons, large orders,
custom items, special orders and out of stock items may take longer. In
addition, please allow up to 7 business days from the day your order has
been shipped for UPS Ground Deliveries to be delivered within the continental
United States. Large orders, items which are oversized or shipped via U.S.
Mail, overseas shipments, Alaska, Canada, Hawaii, Military addresses &
P.O. Boxes may incur additional shipping costs depending on weight of package
and can take longer to arrive once shipped or are governed by each individual
manufacturer or distributor in which item has been produced or shipped
from. Overseas shipping can take 4 to 10 weeks for delivery depending on
method of shipping once shipped. Not all items are available for U.S. Mail
shipping. Incorrect addresses will be subject to a $5.00 UPS correction
fee. Signature required option is available for UPS shipments upon request
only. C.O.D.'s shipments are available upon request.
If you are requesting a rush order and require delivery before times indicated, please call us direct at 1-800-698-6601 to place an order or for current shipping times for particular products. |
| Returns / Credits | Customer
is responsible for return of product(s) to correct return address and all
returns must be issued a return authorization by each individual manufacturer
or distributor in which item has been produced or shipped from. Returns
received used or without original packaging per Nationwide Sales policy
will not be accepted unless defective. Please call customer service direct
prior to return for return address and authorization, returns received
without proper authorization will not be accepted. All velvet items,
hand crafted quilts, special order bed skirts, special order canopy tops,
special order bedspreads, Italian Linens, canvas & vinyl futon bedding,
vinyl bean bags-chairs, and "Special Order" items are non returnable.
Sheet sets not defective, feather bedding, fiber beds and Goose Down items
are non returnable if removed from the package it was shipped in. Silk
bedding not defective are non returnable if removed from the package it
was shipped in.
All Sales Are Final. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to manufacturer if returned or is a non-returnable item per Nationwide Sales policy. All wholesale sales are final and are governed by each individual manufacturer or distributor in which item has been produced or shipped from. |
| Sheepskins,
Fiber, Feather &
Goose Down Bedding |
Please call customer service for any questions regarding threse products. |
| Italian,
Silk & Satin Bedding
Italian Linens Silk Charmeuse Silk Habutai Bridal Satin Polyester Woven Satin |
Nationwide Sales and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage for any of these materials. Please call customer service for any questions regarding all silks, satins. |
| Special Order Items | All products which are indicated as "Special Order" are custom made and NON-RETURNABLE. All Italian Linens and special sized Bridal quality satin items are non-returnable. Refunds or credits will not be issued on special order items, if you receive a special order item and it is the wrong color, wrong size, damaged or is defective, the item will be repaired if necessary or replaced at no cost to you. Some special orders may take 2 to 6 weeks before shipping. Please call or e-mail customer service if you have any questions on "Special Order" or non-returnable items, or cancellation policies. |
| Damages/Exchanges/Replacements/
Defects/Claims/Warranties |
All items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per Nationwide Sales policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged, defective items which are non-returnable will be replaced only. Customer is responsible for return of defective item per Nationwide Sales return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions by Nationwide Sales. Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. Nationwide Sales and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please call Nationwide Sales at 1-800-698-6601. |
| Cancellations | Cancellations will be accepted prior to shipping of order by phone or fax only. Please call 1-800-698-6601 or 1-509-232-0899, or fax your cancellation to 1-509-927-2655. If an order has already been shipped or was not able to be canceled due to shipping procedures then the customer will be responsible for return of item(s) per Nationwide Sales product and/or return policy. All Bridal Satin items, Special Order Satin and Italian Linens may be subject to a 15% cancellation fee after 5 days of ordering, item may not be cancelled if order is already in production or if shipped. Please call or e-mail customer service if you have any questions. |
| Shipping Status | You may e-mail Nationwide Sales for status inquiries. Please provide company nam,e and purchase order number item is shipping to, and brief description of items ordered. Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact Nationwide Sales to have the package tracked. |
| Backorders
/ Product Delays
& Out of Stock Items |
Backorders are a result of manufacturer delays in producing products to be shipped directly to Nationwide Sales or its customers. Nationwide Sales may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available. |
| Catalogs / Fabric Swatches | Sorry, we do not offer printed catalogs. Although we do not offer fabric swatches for most items there are only a few products that we do offer swatches for, those fabrics which we do offer swatches for we cannot guarantee that if a fabric swatch is sent that the swatch received will match an item ordered of the same material. Please call customer service if you have any questions on our product colors. |
| Product Colors | Although we make every effort to provide true and accurate colors for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the color(s) viewed on ones monitor will be an exact match to the actual material colors delivered, in addition, we also cannot guarantee that if a fabric swatch or product item is sent that the piece received will match an item ordered of the same material at any other time as dye lots and fabric colors change and may be different from time to time per the manufacturer. Please call customer service if you have any questions on our product colors. |
| Product Sizes | All finished sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. Nationwide Sales and its manufacturers are not responsible for shrinkage of material. |
| Payment | We accept Visa, American Express, Optima, Master Card and Discover for credit card payments. Cashier checks, money orders and personal checks are accepted for mail-in orders, personal checks may delay order processing 10 to 14 days to allow for check clearance. Credit and debit cards will be authorized upon receipt of order and charged at time of shipping or if shipment is imminent, some secured credit cards or debit card bank issuers may withhold funds upon authorization by Nationwide Sales. |
| Privacy Statement | For each visitor to our store, our web server does not automatically recognize or capture any information regarding our customers domain or e-mail address. We collect information volunteered by the customer only. We do not sell or make the customers e-mail address, billing or shipping address and telephone number of our customers available to any outside organization. |
| Business Hours | Normal business hours are Monday - Friday 7:30am to 3:30pm Pacific West Coast Time. Nationwide Sales offices will be closed during all major holidays. |
| Questions | If you have any questions, please call customer service during our normal business hours at 1-800-698-6601 Monday - Friday 7:30am to 3:30pm Pacific West Coast Time, or fax 1-509-232-2758 24 hours 7 days a week. |
| Errors | Errors - Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered. |
| Payment Disclaimer Information | Pursuant to [15 USC 1601] and Bus & PC Section 6850-0956. You may be liable for applicable collection fees, court costs and attorney fees, in the event of an unpaid balance. In the event of any dispute or charged back transaction, such transaction will be investigated by NDCC/AECS. You hereby agree that by entering this site, or by entering into a payment method that such agreement is considered an electronic agreement and you may be held liable for any an all such damages. In the event you do not understand this disclaimer you may contact customer service toll free at 1-800-725-4146 |
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Specialty Linens P.O. Box 863 |
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